Frequently Asked Questions
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With Trip Protection: contact us 24hrs before your tour
If you add Trip Protection to your booking and contact us at least 24 hours before the start time of your tour, we can reschedule your tickets, convert your tickets into a gift card, or provide a full refund (less the cost of trip protection and processing fees). Trip Protection allows you peace of mind: it gives you the option to cancel or reschedule your tour for any reason at least 24 hours prior to the tour start. You will be reimbursed for the full amount of each ticket, less the cost of trip protection ($5.00 per ticket) and processing fees. Please contact us as soon as possible at strollandsavor@gmail.com for cancelations.
Without Trip Protection: please contact us 48hrs before your tour
If you do not add Trip Protection to your booking and contact us at least 48 hours before the start time of your tour, we are able to reschedule your booking or convert your tickets into a transferrable gift card that never expires. If you have a medical emergency, or your travel plans change due to unforeseen circumstances, please contact us as soon as possible at stollandsavor or call our office at 646-322-2937 (7 days, 9:30am – 2:00pm). We will work with you to make your time with us as stress-free as possible.
Please understand that we order food ahead of time for a seamless food tour experience, which sets us apart from the rest. This is why we ask at least 48 hours’ notice for any changes to your booking.
Reschedule Policy:
Your Food Tour Tickets can be rescheduled. Please contact us at strollandsavor@gmail.com at least 72 hours before your scheduled tour if you need to reschedule.
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Yes, many children thoroughly enjoy our tours, especially those who are curious and eager to learn about history. If you think your child will enjoy tour learning about the history of New York City, they’re absolutely welcome to join.
That said, children under 15 may sometimes find it harder to stay interested during a longer, group-based activity. Additionally they may be easily tired by the walking.
For ticketing:
Children 5 years and older require a paid ticket.
For children 4 years and younger, tickets are optional. If a ticket is not purchased, food tastings will not be included for them.
Please let us know at the time of booking if you’ll be bringing a young child so your guide can plan accordingly.
We offer discounted children tickets for tours including:
Chinatown Tour
Pizza Tour
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Your ticket includes all food tastings, a knowledgeable and engaging tour guide, and access to our digital insider neighborhood guide. Gratuity is not included in the ticket price. In New York City, it is customary to tip tour guides between 18% and 25% of the tour cost. If you enjoyed your experience, tips are always appreciated by your guide.
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We offer flexible pricing based on project type and complexity. After an initial conversation, we’ll provide a transparent quote with no hidden costs.
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Collaborative, honest, and straightforward. We're here to guide the process, bring ideas to the table, and keep things moving.